Advisor, Stakeholder Engagement

• Provide advice and recommendations, operational support and professional judgment on contentious issues for the Associate Director, Stakeholder Engagement & Policy Development.
• Engage Toronto Parking Authority’s key stakeholders, including but not limited to industry players, BIAs, municipal and provincial governments, their agencies, boards, and corporations.  This includes building and cultivating relationships, participating in relevant discussions and advancing Toronto Parking Authority’s interests.
• Monitor and review City Council agendas and ensure that senior management are briefed and aware of agenda items and any controversial issues or topics. Represent Toronto Parking Authority at meetings and present to local communities and elected officials on matters related to general updates, trends, priorities, etc. Manage agenda items, ensure coordination of responses from appropriate staff, and follow up with any actions or outstanding items. Keep the appropriate staff informed on any updates or issues.
• Ensure that any direction from City Council to Toronto Parking Authority is identified, analyzed for organizational impacts and appropriate responses, including reports, are submitted in a professional, thorough and timely manner. Makes policy and program recommendations that help achieve the strategic goals of Toronto Parking Authority.
• Liaise and manage relationships with local councillors and their staff on matters pertaining to Toronto Parking Authority activities.
• Facilitates cross-functional staff to review issues, and to present solutions and resolution. Monitors issue resolution, ensuring work is complete, and updates stakeholders and systems, as appropriate.
• Works closely and collaborates with internal business unit teams to understand Toronto Parking Authority’s customers perspectives on relevant topics to help prioritize and tailor Toronto Parking Authority’s external messaging to meet the needs of the business.
• Provide support to Marketing team by sharing community relations stories and content. Contribute to the development of various communication vehicles, including presentations and speaking notes.
• Maintain a broad knowledge of Toronto Parking Authority’s operations, as well as various functional and technical areas to ensure adequate representation at City Council and Committees of Council to exercise a high level of political acuity when managing sensitive and contentious issues.
• Prepares and presents reports, briefing notes, presentations, issues analyses, risk assessments and other materials on a wide range of matters (e.g., projects, programs and agency performance and corporate issues at both a strategic and operational level) for briefings and meetings with community partners.
• Complete other duties as assigned.

• University degree in a related discipline, including Political Science, Public Policy, Urban Planning or Environmental Studies, or a combination of equivalent experience.
• Minimum four (4) years related experience in stakeholder or community relations/management, as well as coordination, collaboration and project management across an organization with multiple stakeholders.
• Broad knowledge in the field of land use planning, transportation planning and mobility is an asset.
• Public sector/government experience preferred but not required.
• Exceptional communication skills; both written and verbal.
• Must be adaptable and comfortable with ambiguity in a fast-paced, highly dynamic environment.
• Demonstrated ability to build and manage effective relationships with colleagues, peers, clients, customers and other stakeholders
• Critical thinker with passion for execution and relentless customer focus
• Strong influence leadership skills coupled with capacity to simplify the complex
• Strong commitment to the organization’s Core Values and cultural change
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

• Opportunities to Learn and Develop: As we grow, so do you. You’ll have opportunities to refine and apply your skills and expertise as well as learn and grow in new areas.
• Comprehensive Care: A Total Rewards program that supports your physical, mental and financial wellness. With our comprehensive benefits and a defined benefit pension plan – we have you covered.
• Work that Matters: Together, we are shaping the future of mobility in the City of Toronto and providing choice, ease and speed in how customers move through the City.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

Join us in Driving (and Riding and Charging) Last Mile Mobility

We recognize that our people are how we make this happen. It’s why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, you’ll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the world’s best provider of sustainable parking, bike share and last mile mobility.

Come and experience what it’s like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

We are growing. We are mobility. We are TPA.

About the Application Process

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.

TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.